1. Returns and Exchanges

At Malaydream, we want you to be completely satisfied with your gaming console and accessories purchase. If you're not satisfied for any reason, we offer a straightforward return and exchange policy to ensure your peace of mind.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

• The item must be in its original packaging, including all accessories and manuals.
• The item must be unused, unopened, and in the same condition as when it was received.
• Returns must be initiated within 7 days of the purchase or delivery date.

3. How to Initiate a Return or Exchange

a. Contact Us: To initiate a return or exchange, please contact our customer support team at support@malaydream.com. Provide your order details and the reason for the return or exchange.

b. Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the item.

4. Return Shipping

a. Return Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

b. Return Packaging: Please securely package the item in its original packaging to prevent damage during transit.

5. Refunds and Exchanges

a. Refunds: Upon receiving and inspecting the returned item, we will process a refund to your original payment method, excluding any shipping fees. Refunds may take 14 business days to appear in your account.

b. Exchanges: If you are exchanging an item, we will ship the replacement item after receiving and verifying the returned item's condition.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact our customer support team at support@malaydream.com. We're here to assist you and ensure your satisfaction.